The 10-day return period begins on the day you receive your product, as indicated by our courier records.

Yes, under our no-questions-asked return policy for loose gemstones with a 100% money-back guarantee, you can return the other gemstone within the 10-day period.

Typically, we require all original items, including the product certificate, invoices, documentation, lab certificates, packaging, documentation, discount coupons, etc. For a 100% Money Back Guarantee. If any of these items are missing, you may still be eligible for a full or partial replacement or store credit. Please contact our customer support team with your specific situation for assistance.

Our Returns policy states that custom jewelry cannot be returned. However, you are eligible for store credit worth 75% of your invoice value, which can be used for future purchases on GemsandPearl.com.

If you're returning or replacing a gemstone, follow these steps:
1. Contact Customer Support to obtain a Return Authorization.
2. Ensure you have all the original items, including the Original Product Certificate, Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
3. Pack the items securely and use a reputable courier service with package insurance. Keep the courier tracking information and share it with us. You can find our address on our Contact Us page.
4. Please do not mention GemandPearl.com or any gemstone or jewelry-related words on the package to avoid attracting undue attention and theft. Instead, address the package correctly as "Vedic Sterlings Pvt Ltd."

This is the time it takes us to prepare your order before handing it over to our shipping partner. Ready-to-ship items usually take 2-3 working days, while made-to-order pieces, which may involve customizations, take around 20-25 days.

Our courier partners deliver orders in Indian Metro Cities within 7 working days and in Indian Non-Metro Cities within 10 working days. Please note that these delivery times are in addition to the days to dispatch.

Rest assured, we check each order meticulously, pack it securely in tamper-proof packaging, and insure it. You can track your shipment online, and our customer support team is ready to provide updates.

All shipments within India can be tracked online. You'll receive an email with tracking details and a link to the shipping agent's website once your order is dispatched.